Urgent: Pump HP-2100 failure — warranty claim

Dear Hero Pump Support, We need to file a warranty claim for 3 HP-2100 units that have failed prematurely: - Serial Numbers: HP2100-2025-08432, HP2100-2025-08433, HP2100-2025-08434 - Installation date: November 2025 - Failure mode: Bearing noise → complete seizure - Operating conditions: Closed-loop HVAC, glycol 30%, within spec The end customer is a data center in Amsterdam — this is critical. They need replacement units ASAP. Please confirm: 1. Warranty coverage (units are 6 months old, 2-year warranty applies) 2. Expedited replacement timeline 3. Root cause analysis This is urgent — the data center is running on backup pumps. Jan de Vries Technical Support Manager PumpCenter BV Amsterdam, Netherlands